We are Precision SARL, trading as Shimmerchains. Our registered office is at Le Victoria, 13 Boulevard Princesse Charlotte, Monaco 98000. We are a limited liability company registered in Monaco under company registration number 17S07326. We also operate workshops and offices in London and New York.
Our website is www.shimmerchains.com (the Site). If you are browsing the Site, you are a Visitor. If you place an order, you are a Customer.
Contact us at hello@shimmerchains.com.
These terms set out what you can expect from us and what we expect from you. They matter, because our curtains are made individually to your specification — which affects your cancellation and return rights. Please read section 6 and section 9 carefully before you order.
By using the Site, you accept these terms. By placing an order, you accept these terms.
We update these terms from time to time. The version that applies to your order is the version published on the Site when you place it. We will email you a copy with your order acknowledgement so you have a record of it.
Your order is an offer to buy from us. We accept it only when we send you an Order Acknowledgement confirming your final specification. At that point a contract exists between us.
The Order Acknowledgement is the definitive record of what we are making for you: dimensions, chain type, finish and colour, pattern or image (if any), fixing and track type, and quantity. Check it and tell us about any error immediately. If you do not raise an error before production begins, we will make the curtain as described in the Order Acknowledgement.
Each product on your order is a separate contract. If we cannot fulfil one item, the rest of the order stands.
4.1 Measurements. Unless you have paid us for a site survey, the dimensions you give us are your responsibility. We manufacture to those dimensions. We are not responsible for a curtain that does not fit the opening because the measurements supplied were wrong, or because the opening changed after you measured it. If you are unsure, request a survey or ask us for guidance before ordering — we would much rather help at that stage.
4.2 Structural suitability. Chain curtains are heavy. A finished curtain can weigh 177kg - 4.5kg per square metre. You are responsible for ensuring that the structure you fix it to can safely carry the load, unless we have surveyed the site or specified the fixing ourselves. We publish weight-per-square-metre figures on request and recommend you give them to your builder, engineer or installer.
4.3 Samples. Samples show chain type, finish and colour but are indicative only. Finished production may vary slightly from a sample.
4.4 Manufacturing tolerances. Handmade goods vary. Unless we have agreed otherwise in writing, the following are within tolerance and are not defects:
4.5 Colour and finish. Colours shown on screen depend on your display and will not match exactly. Anodised, powder-coated and metallic finishes vary between production batches, so a repeat order or a later addition may not match an earlier one precisely. If an exact match to existing stock matters, tell us before ordering and send us a physical sample.
4.6 Patterns and images. For patterned or image-based curtains, we will send you a proof for approval before production. Once you approve the proof, it forms part of your specification. Pixel or link resolution is limited by chain gauge and curtain size; we will tell you if your artwork cannot be reproduced faithfully at the size requested.
5.1 Lead times. Lead times quoted are estimates in working days from the later of (a) receipt of your deposit and (b) your approval of any proof. They are not guarantees and time is not of the essence, unless we have separately agreed a fixed delivery date in writing.
5.2 Delay. We are not liable for delays caused by matters outside our reasonable control (see section 16), by late approval of a proof, or by late payment.
5.3 Risk and title. - Consumers: risk in the goods passes to you when the goods come into your physical possession, or into the possession of a person you have identified to take delivery. - Business customers: risk passes on delivery to your address or your nominated carrier, whichever is first. Title does not pass until we have received payment in full.
5.4 Inspection on arrival. Inspect the packaging and goods on arrival. If there is visible damage, note it on the carrier's delivery record and photograph it before unpacking further. This makes a damage claim far simpler for both of us.
5.5 Failed or refused delivery. If delivery fails because nobody is available or access is inadequate, we may charge our reasonable redelivery and storage costs.
5.6 Missing delivery. If your order has not arrived 3 working days after the estimated delivery date, contact us and we will chase it.
6.1 Everything we make is bespoke. Every chain curtain we supply is manufactured individually to the specification you confirm — dimensions, finish, colour, pattern and fittings. Nothing is stock. We cannot resell a curtain made to your measurements to anyone else.
6.2 We do not accept returns or give refunds for change of mind. Because our goods are made to your specification, you do not have a right to cancel or return once production has begun, and we do not refund orders because you have changed your mind, because your project has changed, because you ordered the wrong size, or because the curtain is not to your taste. This applies to consumers and business customers alike.
For consumers: the statutory right to cancel a distance or off-premises contract within 14 days does not apply to goods made to your specification or clearly personalised. Your order is such a contract.
6.3 Cancellation window before production. You may cancel or amend your order without charge within 48 hours of the Order Acknowledgement, provided we have not begun production or ordered non-standard materials. After that: - If production has not begun but we have ordered materials, we will charge the cost of those materials. - Once production has begun, the order cannot be cancelled and the full price is payable.
We will always tell you honestly where your order stands when you ask.
6.4 What we will put right — replacement or repair. We will repair or replace your order at our cost, or refund you where repair and replacement are not reasonably possible, if:
(a) the goods do not match the specification set out in your Order Acknowledgement or the proof you approved; (b) the goods are materially different from the description or specification we gave you; or (c) the goods arrive damaged, or are faulty.
6.5 How to claim. Contact us within 14 days of delivery (or, for a fault that was not apparent on delivery, within 14 days of discovering it) with: - your order number, - a description of the problem, and - clear photographs, including of the packaging if the goods are damaged.
Do not install the goods if you believe they are wrong or damaged — installing them makes it much harder to establish what happened, and we may not be able to accept a claim on installed goods.
We will respond within 5 working days. We may ask you to return the goods or to allow us to inspect them. We pay return carriage on any valid claim. Where a claim is valid we will not charge you for the replacement, the remake or the redelivery.
6.6 What is not a valid claim. Variations within the tolerances in section 4.4, colour and batch variation described in section 4.5, a curtain that does not fit because of measurements you supplied, damage caused after risk passed to you, damage caused by installation not carried out by us or not in line with our instructions, and normal wear and tear.
6.7 Your statutory rights. Nothing in these terms excludes or limits your legal rights in respect of goods that are faulty, not as described, or not of satisfactory quality. If anything here conflicts with those rights, your statutory rights prevail.
7.1 Installation is included only where your quotation says so.
7.2 Where we do not install, you are responsible for installation and for the competence of whoever carries it out. We supply written installation instructions and load figures with every order.
7.3 Where we do install, you must give us safe and clear access to the site at the agreed time, along with power and any lifting access needed. If the site is not ready and we have to return, we may charge our reasonable costs for the wasted visit.
7.4 We are not responsible for the condition of the structure we fix to, for concealed services (wiring, pipework) we could not reasonably have known about, or for making good decoration around fixings, unless we have agreed otherwise in writing.
Chain curtains are heavy hanging objects with moving parts.
9.1 We warrant that our goods will be free from defects in materials and workmanship for 24 months from delivery, in normal indoor use.
9.2 For outdoor or high-exposure installations the warranty is 12 months and excludes finish degradation, oxidation and discolouration.
9.3 The warranty does not cover: fair wear and tear; corrosion or finish damage caused by chlorine, salt air, cleaning chemicals or abrasives; damage from misuse, impact, accident or vandalism; damage from installation not carried out by us or not in line with our instructions; modification of the goods; or the natural variation and tolerances described in section 4.
9.4 Clean chain curtains with a soft cloth and water only, unless our care sheet for your finish says otherwise.
9.5 Warranty claims follow the process in section 6.5.
10.1 Our IP. The Site, its content, and our designs, patterns, tooling, technical drawings, trademarks and brand belong to us or our licensors. You may not copy, reproduce or reuse them without our written permission.
10.2 Your artwork. If you send us artwork, images, patterns, logos or specifications, you keep ownership of them. You warrant that you own them or have permission to use them, and that they do not infringe anyone else's rights. You agree to indemnify us against claims arising from artwork you supply.
10.3 Licence to us. You grant us the licence we need to produce your order — reproducing, adapting and rendering your artwork in chain form, including sharing it with our workshops and suppliers for that purpose. Nothing more.
10.4 Designs we create. Where we create a bespoke pattern or design for you, we own it unless we agree otherwise in writing. If you need exclusivity or ownership, tell us before we start; we can usually arrange it.
10.5 Photography. We would like to photograph completed installations for our portfolio and marketing. We will ask your permission first, and you can decline or ask us not to identify the location. If you tell us an installation is confidential, we will keep it so.
You warrant and agree that:
If you post on our Site, message us, or contribute to our channels, keep it lawful and civil. Do not post material that is offensive, discriminatory, indecent, misleading, infringing, or that impersonates someone else or suggests it comes from us. Do not include other people's personal information without their consent. Do not spam.
We may monitor, moderate or remove content, and may suspend access for anyone who breaches this section.
Our [Privacy Policy] and [Cookie Policy] form part of these terms and explain what we do with your data.
14.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
14.2 Nothing in these terms affects a consumer's statutory rights.
14.3 Business customers. Subject to 15.1, our total liability arising out of any order is limited to the price paid for that order, and we are not liable for loss of profit, loss of business, loss of contracts, loss of anticipated savings, delay to a construction programme, liquidated damages you owe a third party, or any indirect or consequential loss.
14.4 We are not liable for a design being unsuitable for your purpose where you specified it and we manufactured it accurately, or for aesthetic dissatisfaction with a design we reproduced correctly.
14.5 The Site. We do not warrant that the Site will be available uninterrupted, error-free or secure, and we may change or withdraw parts of it. Guidance published on the Site is general and is not a substitute for advice on your specific project. We are not responsible for the content of external sites we link to, and a link is not an endorsement.
14.6 If you use our goods for commercial purposes, you are responsible for compliance with any regulations that apply to your use.
We are not liable for failure or delay caused by events outside our reasonable control, including strikes, transport failure, supplier failure, raw material shortages, energy or utility failure, fire, flood, extreme weather, epidemic, war, civil unrest, cyber attack, and changes in law, tariffs or import controls. We will tell you promptly and agree a revised timescale. If the delay exceeds [60] days, either of us may cancel the affected order; we will refund what you have paid, less the cost of work already done and materials already committed to your specification.